Pricing

The pricing is in British pounds (sterling) and includes VAT at the current appropriate UK rate. Please contact us for delivery outside of the EU or for purchase by a VAT registered EU business.

Delivery

For delivery within the UK mainland, there is a charge of £15. We will contact you if there are additional charges for delivery to the Highlands or Islands of Scotland, Channel Isles, Isles of Scilly, Isle of Man or Northern Ireland.

The website is not set-up for delivery abroad, so please contact us by email or telephone for delivery overseas.

We will dispatch your goods usually within five working days of the payment being made - please allow up to ten days at busy periods. We will email you when the goods are dispatched and also if there is any delay or difficulty.

The stock is shared between our webshop and our physical shop. We endeavour to keep the stock indication on the website current, however it will happen that someone will buy the last item of a line in the shop and someone else will attempt to buy it from the website before the stock level has been updated. If an item is out of stock, then we will email you or telephone you to see if you want to wait until the item will be back in stock, or choose an alternative, or change or cancel your order.

We will use whatever means is most appropriate to deliver your order. This includes Royal Mail and Parcel Force.

Wherever possible we will re-use packaging material (e.g. cardboard).

Payment

We accept the following cards: Visa, MasterCard, Maestro, JCB. You can pay by card over the internet or the phone. You can also post us a cheque. Whatever method you use, we won't dispatch the goods until payment has been received in full - which can be over a week if a cheque has to be cleared.

Security & Privacy of your data

This website will collect your name, address, email address, phone number and purchase information at the time that you place an order. We use this information in accordance with the Data Protection Act to process your order and to handle any problems with your purchase after the purchase has been made. You are also given an option to add your contact details to our mailing list. If you are included in our mailing list then we will mail you periodically. Please contact us if you subsequently wish to be removed from the mailing list.

Legal stuff

Trident Art Galleries is registered in England and Wales number *********, VAT number GB 833 6398 06.

Trident Art Galleries operates under English law and jurisdiction.

The liability of Trident Art Galleries shall not exceed the price of the goods supplied; Trident Art Galleries will not be responsible for any direct or indirect, loss or expense; nor will Trident Art Galleries be liable for the quality and fitness for purpose of the goods supplied.

Trident Art Galleries has no control over how the product will be used, or by whom. Consequently it accepts no liability for the fitness for purpose of the goods supplied.

If you follow a link from this website to an external website, then Trident Art Galleries do not have any control over these websites and will not take any liability with respect to use of these websites. Please contact us if any link is inappropriate in any way.

Copyright

This web site is owned by Trident Art Galleries and is protected by copyright.

Trident Art Galleries acknowledges the copyright of the suppliers of products, brands and images.

All material on this website is either owned by Trident Art Galleries, or is used with the permission of its owner. Consequently you are permitted to use this website to make purchase decisions; you are not permitted to use the material for any other purpose or to copy the material.

Faulty Goods

If you receive an item that is faulty, we will do one of the following at our expense:

Arrange for a faulty component to be repaired or replaced

Arrange for the item to be replaced (either by us, or by the UK supplier)

Arrange for the item to be returned and for you to be refunded.

Your satisfaction is important to us. Contact us by phone (0116 274 5333) or by email (sales@tridentgalleries.com) if you have a faulty product and we will deal with it as quickly as we can.

Return of unwanted goods

You must inform us within seven working days of delivery if you no longer want your goods, either by post or by email. Unwanted items must be returned within 14 days of informing us. The return of unwanted goods is at your own expense; please note that it is advisable to use recorded delivery as proof of postage does not prove receipt.

In our physical shop we accept returned goods that are in the original saleable condition. This means that the item is unopened, e.g. the cellophane is intact, and is complete with all tags, labels and documentation. We will refund you the cost of the item (not delivery charge) once the item has been received in a saleable condition. The refund will be made as soon as possible, but in any event within 30 days. Please make sure that your contact information (i.e. delivery address) is within the package so that we can identify you.